How it works
Submit a ticket
Submit a ticket, telling us what you need done using our easy-to-use ticket system.
We get to work
A manager completes your task quickly and professionally, while you focus on your business.
Job done! You get your site managed for you and no more WordPress problems.
Our monthly maintenance report, straight into your inbox.Every month you will receive a report containing details of the updates, optimisation, tasks and maintenance carried out on your website. Reports can also contain analytics, SEO keyword ranking, security scan status, broken links and much much more.
Interested? Check out a sample PDF report by clicking the preview button.
Frequently Asked Questions
1I need help now, how do I get started?
Simply choose a support plan and send us your details. We'll be in touch quickly, usually within 2 hours. You can then send us a request by our dedicated support system at any time - 24/7.
2What types of tasks can you do for me?
We can make content updates, theme or stylesheet adjustments, add new plugins, configure forms, menu's, add blog posts, content population, image manipulation, creation of basic graphics (buttons, banners etc), wordpress consulting, optimisation of CSS and images, theme audits, SEO Optimisation, plugin audits, we can also speed up your site and much more. From code to general WordPress issues, we have you covered. Please note: Website re-designs, landing page design, custom plugin development, php implementation and custom theme development are not included as part of this support service.
3Can you do "a specific task" for me?
If you are not sure whether we can take on a specific task, just ask us. We'll quickly get back to you on whether it's something that is in the scope of our support service. If it's not, we'll advise you on an alternative solution.
4What experience do you have?
Our team has been working with WordPress for a long time. Before deciding to focus exclusively on WordPress support, we built hundreds of websites, apps and e-commerce stores over the course of the last 15 years. We’ve built our own themes and plugins from scratch and know WordPress inside and out.
5I'm interested but have a few more questions. Who can help me?
Simply contact us by email and we’ll be happy to talk with you about any questions or queries you may have.
6What is your response time?
You can expect quick responses from our support team. We work very hard to ensure your support tasks are completed quickly, when you log a ticket or task with us, we always aim to get back to you with a response within 24 hours maximum - Monday to Friday. On most occasions, you'll get a reply within 2-3 hours on average, sometimes even quicker, 30 minutes and under! Our live support hour system is ready for you 24/7. So you can log a task or ticket at any time. Additionally, for urgent requests (site down / hacked etc) you can register an SOS/ urgent ticket at any time - even the weekend and we'll get back to you ASAP.
7Are there any hidden fees?
No! We don't have any sign-up fees or other hidden charges. The only price you pay is the price of your monthly subscription support plan.
8What information will you need from me?
In order to get started, we'll need your WordPress Admin details and FTP details. You can either send us your current login details or create a new user for us to help maintain your WordPress site. Many people choose to create another admin user for us - e.g - wpmanager6366. We will guide you through the whole process. It usually takes about 2 hours to have registered and be receiving full professional wordpress support with WP Manager.
9Why should I trust you to maintain my WordPress site?
We love WordPress and have years of experience working in it. From themes and plugins to general WordPress maintenance. We really value our customers, your trust is important to us and so is our reputation. Although our team also has experience in other technologies and areas such as responsive web design and search engine optimisation, it's our WordPress expertise that will really provide you value and that's what sets us apart from general maintenance, web design and I.T companies. What sets us apart from most other providers is our experience in security and hosting. All of our team are qualified or working towards cyber security certifications as standard.
10Do you support multiple sites?
Yes! You can save greatly with our multi-site care plans, more info here. Some of our clients have 1 website with us, others two or three, agencies and larger companies have sometimes upto 20, 30, 50 websites with us for example. Obviously, the more sites you have with us, the greater the discount available as shown on our packages.
11Do you run an affiliate scheme?
We offer a generous affiliate scheme. It's easy to make good money promoting WP Manager's WordPress maintenance services to your customers or friends. Social Media, Marketing Companies, Web Designers and various agencies can benefit from our Affiliate scheme, please view the full details and benefits by clicking here.
12Do you offer a white-label / reseller service?
We do offer a white label service, this is subject to availability and eligibility. Social Media, Marketing Companies, Web Designers and various agencies can benefit from our generous white-label program. For more info, please visit here.
13What happens if I want to leave. How do I cancel? Are there any fees?
You can cancel your subscription at any time without any costs, provided you notify us before the next billing date by emailing us or submitting a ticket through our dedicated channels. Your service will continue until the end of the current billing period, but no service fees will be refunded for the current billing period. All we ask for is notice. As long as you do that prior to your next billing/card payment date, we will process the cancellation asap and you will not incur any future charges or cancellation fees.
14What happens if I need a task completed that is more than 30 minutes worth of work?
If you need any extra work done or something that we could not cover under our unlimited 30 minute tweaks allowance, we can simply provide you a quote under our WordPress tweaks service. You can book extra development hours with us at a discounted rate if you have an active site care plan in place. Simply provide us some information on what you need done and we'll get back to you asap.
15How much can you do in 30 minutes?
Probably a lot more than you may think. Plenty of time to add blog posts, change banners, connect plugins, change fonts, colours etc. We keep a record of how much time we use so we can tell you accurately if we think we may need more than your packages usually allows. There are also several other improvements we could make. For example, speeding up the site load time, performing some on-site optimisation to help your search result position (google etc), improving server response time, optimising your file structure. To put it simply, we can make your site fast and effective.
16Can you host my WordPress site?
If you're looking for WordPress hosting in addition to your maintenance plan, we offer our members FREE litespeed hosting on our servers for our essentials, managed & VIP plan customers. We provide our customers with WordPress & WooCommerce specialist hosting on our servers, featuring an advanced litespeed caching feature (massively faster than most standard hosting companies) and industry leading security, firewall and malware scanning. It's totally optional however, you don't need to be hosting with us for us to maintain your website. We can work with whichever host you are with, or add your website to our servers free of charge, if you would prefer.
17Do you offer unlimited tasks/ tweaks each month?
Absolutely. Our VIP site care plans feature unlimited content edits. A content edit is generally something that can be done within 30 minutes from the WordPress admin dashboard, there is no cap on how many tasks you are able to have completed each month with our content edits and maintenance tasks.
18What if my site has already been hacked?
The first step is to register your site with us on a site care plan. We can then evaluate the malware urgently and remove this for you under the site care plan. Alternatively, we can provide you with a one-time malware removal quote if you prefer, just simply contact us asap to get started.
Read what our happy customers have to say about us...
Free Litespeed Hosting
Optional free Litespeed Hosting for all members. Slow server? Migrate to our WordPress optimised servers for free.
Premium Plugin Updates
Save thousands on free updates to a wide range of premium plugins like visual composer, rev slider + more!
No hidden fees or long term contracts. We pride ourselves on our service record and go the extra mile.