How it works

Frequently Asked Questions

1I need help now, how do I get started?
Simply choose a support plan and send us your details. We'll be in touch quickly, usually within 2 hours. You can then send us a request by our dedicated support system at any time - 24/7.
2What types of tasks can you do for me?
We can make content updates, theme or stylesheet adjustments, add new plugins, configure forms, menu's, add blog posts, content population, image manipulation, creation of basic graphics (buttons, banners etc), wordpress consulting, optimisation of CSS and images, theme audits, SEO Optimisation, plugin audits, we can also speed up your site and much more. From code to general WordPress issues, we have you covered. Please note: Website re-designs, landing page design, custom plugin development, php implementation and custom theme development are not included as part of this support service.
3Can you do "a specific task" for me?
If you are not sure whether we can take on a specific task, just ask us. We'll quickly get back to you on whether it's something that is in the scope of our support service. If it's not, we'll advise you on an alternative solution.
4What experience do you have?
Our team has been working with WordPress for a long time. Before deciding to focus exclusively on WordPress support, we built hundreds of websites, apps and e-commerce stores over the course of the last 15 years. We’ve built our own themes and plugins from scratch and know WordPress inside and out.
5I'm interested but have a few more questions. Who can help me?
Simply contact us by email and we’ll be happy to talk with you about any questions or queries you may have.
6What is your response time?
You can expect quick responses from our support team. We work very hard to ensure your support tasks are completed quickly, when you log a ticket or task with us, we always aim to get back to you within 24 hours maximum. On most occasions, you'll get a reply within 2 hours on average, sometimes even quicker! Our live support hours are 24 hours Monday - Thursday, 9am - 5pm (GMT) Friday. Our ticket system is in operation 24/7 for any urgent requests (site down etc).
7Are there any hidden fees?
No! We don't have any sign-up fees or other hidden charges. The only price you pay is the price of your monthly subscription support plan.
8What information will you need from me?
In order to get started, we'll need your WordPress Admin details and FTP details. You can either send us your current login details or create a new user for us to help maintain your WordPress site. Many people choose to create another admin user for us - e.g - wpmanager. We will guide you through the whole process. It usually takes about 2 hours to have registered and be receiving full professional wordpress support with WP Manager.
9Why should I trust you to maintain my WordPress site?
We love WordPress and have years of experience working in it. From themes and plugins to general WordPress maintenance. We really value our customers, your trust is important to us and so is our reputation. Although our team also has experience in other technologies and areas such as responsive web design and search engine optimisation, it's our WordPress expertise that will really provide you value and that's what sets us apart from general maintenance, web design and I.T companies.
10Do you support multiple sites?
Our monthly support packages are for one WordPress website only. But you can sign-up for as many websites as you like.
11Do you run an affiliate scheme?
We offer a generous affiliate scheme. It's easy to make good money promoting WP Manager's WordPress maintenance services to your customers or friends. Social Media, Marketing Companies, Web Designers and various agencies can benefit from our Affiliate scheme, please view the full details and benefits by clicking here.
12Do you offer a white-label / reseller service?
We do offer a white label service, this is subject to availability and eligibility. Social Media, Marketing Companies, Web Designers and various agencies can benefit from our generous white-label program. For more info, please visit here.
13What happens if I want to leave. How do I cancel? Are there any fees?
You can cancel your subscription at any time without any costs, provided you fill out the cancellation request form. Service will continue until the end of the current billing period, but no service fees will be refunded for the current billing period. You can access this form when you are logged in to your client dashboard, simply click "cancellation request" on the left hand side of the menu. All we ask for is notice. As long as you do that prior to your next billing/card payment date, we will process the cancellation asap and you will not incur any future charges or cancellation fees. Failure to notify us of a cancellation, or simply cancelling your direct-debit or subscription without notifying us will result in a £29.99 charge against you, to protect us against failed payments / bank charges.
14What happens if I have used my plans hourly allowance but need more help or support?
If it's a regular thing, we may recommend upgrading to the next package. Clients on our support plans can order additional hours outside of their allocated plan limits. If you need more extra work done, simply visit our WordPress tweaks section, you can book extra development hours, simply provide us some information on what you need done and book your selected tasks.
15How much development stuff can you do in an hour?
Probably a lot more than you may think. Plenty of time to add blog posts, change banners, connect plugins, change fonts, colours etc. We keep a record of how much time we use so we can tell you accurately if we think we may need more than your packages usually allows. There are also several other improvements we could make. For example, speeding up the site load time, performing some on-site optimisation to help your search result position (google etc), improving server response time, optimising your file structure. To put it simply, we can make your site fast and effective.
16Can you host my WordPress site?
If you're looking for WordPress hosting in addition to your maintenance plan, simply get in touch and we'll give you some information.
17What happens if I don't use my package hours?
If you haven't submitted to us any specific tasks you'd like completed, we'll suggest some pro-active services instead. For example, checking through plugins and your theme to make sure you are safe and up to date, improving site performance or providing you with an SEO report for your site. You'll never waste your support hours. We'll just use them pro-actively to ensure you are getting value for money and that your WordPress/WooCommerce website is continually improving and growing.

Let our friendly team protect and optimise your WordPress site.

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