1How does the 5 day free trial work?
Signup, enter your details. No payments will be taken during the first 5 days. During the 5 day free trial, we will carry out a website audit for you - free of charge. As part of the free website audit, we will review security aspects, seo, speed and any performance issues that we find, this will be delivered to you in an easy to read, simple to understand PDF report. No obligations, costs or charges involved.
2Can I cancel during the free trial period? Are there any costs?
Yes, you can cancel anytime. No costs, obligations or hidden charges.
If we find that your website is not right for our service or that we don't feel our site care plans will be suitable, we will advise you of this during the trial stage and you are free to cancel - no costs, obligations or charges involved - we will simply cancel the trial for you before the susbcription begins.
Same goes for if you decide our service or website care plans are not for you during the trial period - no hassle or hidden charges, we'll simply cancel the service for you before the subscription / billing period starts, so you won't be charged a penny.
3What happens at the end of the initial trial / 5 day onboarding?
During the first stage, we will contact you and carry out an initial website audit and review for you - free of charge. We'll then send that to you and if you want to arrange a phone call or zoom meeting, we will also arrange this with you too to discuss any concerns, queries, problems or areas you would like us to fix or investigate for you.
If you're happy with our service and want to proceed beyond the trial - great! No need to do anything, we'll get things rolling for you and continue to fix up, speed and secure your website. If you're not sure we're the right service for you or want to cancel - no problem, we can simply cancel the susbcription before the 5 days trial ends - no costs, hassle or obligations.
4I need help now, how do I get started?
Simply choose a support plan
and send us your details. We'll be in touch quickly, usually within 30 minutes. You can then send us a request by our dedicated support system at any time - 24/7.
5What types of tasks can you do for me?
We can make content updates, theme or stylesheet adjustments, add new plugins, configure forms, menu's, add blog posts, content population, image manipulation, creation of basic graphics (buttons, banners etc), wordpress consulting, optimisation of CSS and images, theme audits, plugin audits, we can also speed up your site and much more. From code to general WordPress issues, we have you covered. Please note: Website re-designs, landing page design, custom plugin development, php implementation and custom theme development are not included as part of this support service.
6Can you do "a specific task" for me?
We have some examples of content edits and maintenance tasks above, but if you are still not sure whether we can take on a specific task, just ask us.
We'll quickly get back to you on whether it's something that is in the scope of our support service. If it's not, we'll advise you on an alternative solution.
7What experience do you have?
Our team has been working with WordPress for a long time. Before deciding to focus exclusively on WordPress support, we built hundreds of websites, apps and e-commerce stores over the course of the last 15 years. We’ve built our own themes and plugins from scratch and know WordPress inside and out.
8I'm interested but have a few more questions. Who can help me?
Simply contact us by email
and we’ll be happy to talk with you about any questions or queries you may have.
9What is your response time?
You can expect quick responses from our support team. We work very hard to ensure your support tasks are completed quickly, when you log a ticket or task with us, we always aim to get back to you with a response within 24 hours maximum - Monday to Friday for general content edits. Content edits are often tackled within 8 hours after confirmation of submission.
For urgent requests (site down / hacked etc) you can register an SOS/ urgent ticket at any time - even at the weekend and we'll get back to you ASAP as we have dedicated 24/7 cover for urgent scenarios.
10Are there any hidden fees?
No! We don't have any sign-up fees or other hidden charges. The only price you pay is the price of your monthly subscription support plan. No hidden VAT costs added to the checkout or confusing annual pricing. Our pricing is clear and simple.
11What information will you need from me?
In order to get started, we'll need your WordPress Admin details and FTP details. You can either send us your current login details or create a new user for us to help maintain your WordPress site. Many people choose to create another admin user for us - e.g - wpmanager6366. We will guide you through the whole process. It usually takes about 2 hours to have registered and be receiving full professional wordpress support with WP Manager.
12Why should I trust you to maintain my WordPress site?
We love WordPress and have years of experience working in it. From themes and plugins to general WordPress maintenance. We really value our customers, your trust is important to us and so is our reputation. Although our team also has experience in other technologies and areas such as responsive web design and search engine optimisation, it's our WordPress expertise that will really provide you value and that's what sets us apart from general maintenance, web design and I.T companies. What sets us apart from most other providers is our experience in security and hosting. All of our team are qualified or working towards cyber security certifications as standard.
13Do you support multiple sites?
Yes! You can save greatly with our multi-site care plans, more info here
. Some of our clients have 1 website with us, others two or three, agencies and larger companies have sometimes upto 20, 30, 50 websites with us for example. Obviously, the more sites you have with us, the greater the discount available as shown on our packages.
14What happens if I want to leave. How do I cancel? Are there any fees?
You can cancel your subscription at any time without any costs, provided you notify us before the next billing date by emailing us or submitting a ticket through our dedicated channels. Your service will continue until the end of the current billing period, but no service fees will be refunded for the current billing period.
All we ask for is notice. As long as you do that prior to your next billing/card payment date, we will process the cancellation asap and you will not incur any future charges or cancellation fees.
15What happens if I need a task completed that is more than 30 minutes worth of work?
If you need any extra work done or something that we could not cover under our unlimited 30 minute tweaks allowance, we can simply provide you a quote under our WordPress tweaks service. You can book extra development hours with us at a discounted rate if you have an active site care plan in place. Simply provide us some information on what you need done and we'll get back to you asap.
16How much can you do in 30 minutes?
Probably a lot more than you may think. Plenty of time to add blog posts, change banners, connect plugins, change fonts, colours etc.
We keep a record of how much time we use so we can tell you accurately if we think we may need more than your packages usually allows. There are also several other improvements we could make. For example, speeding up the site load time, performing some on-site optimisation to help your search result position (google etc), improving server response time, optimising your file structure. To put it simply, we can make your site fast and effective.
17Can you host my WordPress site?
If you're looking for WordPress hosting in addition to your maintenance plan, we offer our members FREE litespeed hosting on our servers for our essentials, managed & VIP plan customers.
We provide our customers with WordPress & WooCommerce specialist hosting on our servers, featuring an advanced litespeed caching feature (massively faster than most standard hosting companies) and industry leading security, firewall and malware scanning.
It's totally optional however, you don't need to be hosting with us for us to maintain your website. We can work with whichever host you are with, or add your website to our servers free of charge, if you would prefer.
18Do you offer unlimited tasks/ tweaks each month?
Absolutely. Our VIP site care plans feature unlimited content edits. A content edit is generally something that can be done within 30 minutes from the WordPress admin dashboard, there is no cap on how many tasks you are able to have completed each month with our content edits and maintenance tasks.
19What if my site has already been hacked?
The first step is to register your site with us on a site care plan. We can then evaluate the malware urgently and remove this for you under the site care plan. Alternatively, we can provide you with a one-time malware removal quote if you prefer, just simply contact us
asap to get started.